Samsung Jitterbug Dial - SPH-A120 (Great Call)
Cellphones Buying Guide
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February 15, 2007 06:03
Excellent
2.0/5
My mother-in-law loved this phone, but elderly people often have little to do but talk to their friends and relatives. The maximum reasonable phone plan from Jitterbug is 300 minute a month (and old people are "frugal"?). She spent 73 minutes talking to her old girlfriend and had many calls over 30 minutes. She ran up 750 minutes in one month. Enormous bill. My cingular plan is 850 minutes, and my calls seldom exceed 3 minutes. This would be a great phone if there was a practical calling plan attached. -
March 20, 2007 03:41
4.5/5
It is easy to use, easy to see, has all the features I need (and they work as well or better than the traditional cel phones I have had) and none I never used (camera, 200 name phone directory, web capability). It has very reasonable calling plans, and a handy "minutes used" on the screen to allow me to keep track of minutes used.
I can hear others better due to the way it is abit larger and the good ear piece with larger speaker. They can hear me well. It used whatever the strongest carrier signal is, so I always have the best connection. For someone who wants a dependable and sturdy, easy to read and use cel phone, this is it! If you need 200 name directory, camera, and like to play music or surf the web it is not for you. If you want a good reliable cel phone and don't need more than 300 minutes a month (I paid a year in advance, so I have 600 minutes a month for no extra charge!) for about $47/month it is a bargain!
I would recommend this to old or young people and unless they have to have the camera, smaller size, larger directory and web use, I think(after using cel phones since they first came out-probably 20 different styles and carriers) this is a great phone at a great price. -
May 10, 2007 02:45
Terrible
0.5/5
I bought this phone for my parents because they are a bit technophobic so I thought anything that makes it easier.
The phone that came did not have the features advertised: Upload your own numbers via the Internet? Not available. Enter them yourself on the keypad? Not available.
The only way is to fax it to them. I called them up the service was HORRIBLE. I finally just returned the phone asking for a refund. Two weeks later I get another one delivered to me. I refused it, and called them up. FOUR times and still no luck. I'm always told a supervisor will call back, and no one ever does. I called and asked for a supervisor...busy he'll call you back. 3 days later still no call. I tried twice more, till this day--no call back. I just called my credit card directly to dispute the charge.DO NOT BUY THIS PHONE! -
June 21, 2007 10:26
5.0/5
I wasn't sure how to add numbers to my phone so I emailed customer service and just incase they didn't get back to me in time, I also emailed basically every contact I could find on the website. Within the day, I had been emailed back by EVERYONE stating the 3 easy ways I could add numbers-online at jitterbug.com, manually on the phone and by just calling the operator.
I love the plans! We signed up for the 800 minutes a month that has free voicemail and operator calls! -
April 4, 2008 12:37
4.5/5
What I like best is my wife-- who is technology-challenged -- learned to use it without asking me dozens of repeated questions. Ahh, peace!
Second-best is that it works darned near everywhere. We live in a mountainous area and got cellular coverage only a couple of years ago. Miracle of miracles, it works wherever there's a cell signal -- be it Verizon, Cingular, T-Mobile, Sprint, whatever.
And it's cheap. We have the 30-minute plan, but NEVER use 30 minutes in one month. It's $15. I'm the only guy I know with a cell phone that spends just $15 a month.
No feature-creep. Cheap. Chirps anywhere. What more do you want? -
April 1, 2008 09:04
Terrible
0.5/5
My Aunt bought this phone for me for Christmas & then I was supposed to pay the monthly payments after she paid for the phone activation, etc. They REALLY SCREWED UP BIG TIME!!! They put everything into her name and under her phone area code zip code etc, even though we spent over an hour on the phone when we ordered everything to make sure they got everything right as to who was responsible for what charges. When I got my phone I found that it had been assigned a phone number with my aunt's area code instead of mine. I live in a different area so when I tried to log in to my account for the first time I naturally assumed that they should have put it under my zip code which is what they require when you first set up the on-line account with them once I got my phone. It would not let me log in until I used her zip. When I tried to call customer service they refused to speak to me since according to them I didn't have an account with them my aunt did. Once my aunt called and we spent another hour on the phone with them, they said to send the phone back & they sent me another phone within a few days using my area code and other info. We sent the original phone back and they received it back less than a week after I got it. Now instead of charging me for just one phone with the right information they start charging me for both the old & new number even though they were supposed to deactivate and cancel the first phone per our agreement. They kept charging me for both phones for the past 3 months despite NUMEROUS conversations with just about every idiot that works at Jitterbug. They have charged me $121 for less than 3 minutes of actual time that I've spent using the phone. They actually had the nerve to suspend my account & threatened to send me to collections for nonpayment. When I called them 2.5 weeks ago to again try to get everything straightened out and pay half the bill for the only number that was supposed to be active instead of both, they actually REFUSED to accept payment until it was corrected by financial services. I was told that would take 72 hrs. before it was corrected and have my phone turned back on. I called them today to find out why my phone had still not been turned on and credited. I found out it had been fixed a few days ago and they had "tried to call but couldn't reach me" on my home line which I know is another lie because I have an answering system with voice messaging & I'm the only one that uses my phone & I have not left home for the past week due to illness. Long story made short I spent about $121 and 10 hrs with "customer disservice" for 3 min of actual usage to get all the charges canceled/ paid. I closed my account with them today & told them that if I never heard from/ about Jitterbug again it would bee too soon. Avoid doing business with these idiots at all costs. They are the most hopeless, useless, awful, horrible idiots I've ever had the misfortune to get involved with. -
February 9, 2008 11:33
Terrible
0.5/5
I have nothing good to say about this company. It's horrid - rude - unethical. They service is poor, the phone is incredibly heavy, billing is messed up, and the customer care department is rude. Don't waste your time on a product that will not be around in 6 months. Guaranteed! -
May 3, 2007 09:38
4.0/5
If your vision has declined and you have trouble hearing and, most importantly, you have a land line you use for most of your calls, this is the phone for you. It has no competition. You can pay a low annual fee which gives you 360 hours for a year, which should be enough for emergencies, occasional calls to coordinate a group shopping trip, and the two or three trips you take a year. The best thing is, this phone doesn't care where you are as the company buys blocks of time from the various cell companies - our area is Verizon, but if I'm in a strong Sprint area I'm not out of luck. This is not the phone for someone who expects to make three calls while waiting in line at the supermarket. Customer service is good. They are a little behind in handling orders, but they are catching up. -
October 31, 2008 01:04
Mediocre
1.0/5
They have no idea how to take care of customers.
Updated on Nov 10, 2008The phone is ok for people who want a simple phone (Our son is handicapped and it worked ok for him as basically an emergency phone, but it lacks basic features. There is a long on/off sound that can't be turned off. It is hard/awkward to switch volume levels. Sometimes our son gets mixed up with call history and contacts. The battery power is the worst ever for a cell phone. The biggest problem is customer service. It is beyond bad. Our phone stopped working over a month ago, and they still have not fixed it, or let us know what is going on. We call and they have no update. They basically don't have any system to help you. All they say is "and I do apologize for that". They do not have the option to get a loaner phone, even though we are paying $4.00 a month for replacement service. So, an elderly person or someone with special needs has to live without a phone until they fix it. They told us we are "welcome to keep calling back to check the status of our phone." -
September 29, 2008 07:34
Terrible
0.5/5
I HATED this phone. It was a waste of my good hard earned money. I bought this phone for my grandmother for emergency's but it NEVER worked. She was able to dial out but we could never call and check on her. One time we got lost in the store and I tried to call her and the line was busy. I had called Customer Service 3 different time about this and they swore that they fixed it. Customer Service is a JOKE! They FAKE like they are really trying to help you when they really aren't.
Another problem is that I decided to disconnect the phone becuase I was just frustrated by this time. When they disconnected it I stil had 1 hour left on the phone which was forfeited because I chose to disconnect the phone. So I didnt want to lose the money so I hung up and recalled and spoke to another person who reconnected the phone. I then called my grandma and told her to use up the hour on the phone so that I can disconnect it again. She waited for like 2 or 3 days and when she went to make a call they told her that the phone was suspended. When I called to find out why they said for non payment. I have been faithfully making payments on this phone and it doesn't even work.
Now they are telling me that I have to pay 35.94 to get the phone reconnected inorder to get it disconnected even though she still have 1 hour worth of minutes. This IS CRAZY!!! I think that it is really sad how this company preys on elderly people. They make up all of these BOGUS RULES and they are not honest and upfront with people. I WOULD NOT RECOMMEND THIS PHONE AT ALL. You would be better off paying 75 cents to use a pay phone. Oh and they will not accept the phones and accessories and if you have minutes on them you will not be refunded.
In the long run it was cheaper to add her to my family plan with Verizon Wireless and Customer service is much better.
