Store Profile

Uses Shopping Cart technology and totals order

Uses Secure Server transaction

Accepts multiple credit cards

Offers a published return policy

Offers a published FAQ/Help policy

Offers a published policy on when credit cards are charged

Links user to specific product buy page

Store responds to e-mail within two business days

Store has a clearly published privacy policy

Site clearly states how to contact store

Store supplies CNET with up-to-date prices, shipping costs, and in-stock information

Resolves order problems swiftly and efficiently

Honors prices displayed on store Web site without any hassle or excuses

Provides a fully e-commerce-enabled site

Processes order promptly and sends an e-mail confirmation and order

summary within one business day of the initial order

Delivers merchandise in professional packaging

Offers a published policy on when credit cards are charged

Provides accessible, supportive, and professional customer-service staff

Provides accurate product description and pricing on store site

Provides on-time delivery

This store has received greater than 85% positive feedback
Store Policies
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Delivery methods

Immediate software download

Priority Next Day Air

Standard Next Day Air

First Class Air 2-3 days

Standard Ground

International Shipping

APOs/FPOs
Return policies

100 percent satisfaction guaranteed

Return Merchandise Authorization (RMA) required

10% Restocking fee

Merchant pays return shipping
 X days to return product
Special features

Online tracking system

Product search engine

Live customer-service rep

Customer-service rep available 24/7

Provide 800 number for customers

Active member with the Better Business Bureau

Process International Orders
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Payment methods

American Express

C.O.D.

Diners Card

Discover

MasterCard

Money order

Paypal

Personal check

Purchase orders

Visa
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Contact Information
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General
Company name: Beach Camera
Street address:
80 Carter Drive
Edison,
NJ
08817
Web site: http://www.beachcamera.com/
Photo Imaging Magazine Retailer Of The Year 2003!!!
Order, phone, fax, and e-mail
Phone: 800-634-1811 dial ext 1
Fax: 732-424-1105
Email: sales@beachcamera.com
Hours: Sun 10:00 am-6:00pm EST Monday-Thursday 9:30am-8:00pm EST
Additional Info: For local and overseas calls, dial 732-424-1101 Saturday email answered Sunday
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Customer-service phone, fax, and e-mail
Phone: 800-634-1811 dial ext 2 or 732-424-1103 (local and overseas)
Fax: 732-752-0538
Email: customerservice@beachcamera.com
Hours: Monday-Thursday 10:00am-6:00pm EST Friday 10:00am-3:00pm EST
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